Return Eligibility
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of wear will not be accepted for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant photos if applicable. Once your return request is received, we will review it and respond within 3-5 business days with further instructions. Please do not send items back without receiving confirmation from us.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable, and only the cost of the item will be refunded.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. Include your order number and photos of the damage or defect. We will assess the situation and may offer a replacement or refund at our discretion. Timely communication is essential to resolve these issues effectively.
Final Notes
This Return and Refund Policy is subject to change at any time. We encourage you to review it periodically for any updates. By making a purchase from craftedaurashop.com, you agree to abide by the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please reach out to us via email for assistance.